Important Information

Delivery

Domestic Delivery: USA

Domestic Shipments ship within 3 business days of receiving the order & payment, typically less. Please, keep in mind we do not ship o weekends or national holidays. This 3 day window includes customized products. We then typically ship via USPS trackable first class mail (3 -7 days) or priority mail (3 - 5 days). In some cases, we may ship with UPS or Fedex. Most orders ship directly from our South San Francisco warehouse. Express mail is available and we will use either Fedex or USPS depending on which can get to you faster. Some addresses don't qualify for overnight delivery, in these cases, your order will be shipped 2nd air (Alaska & Hawaii express orders always go via USPS and typically take 2 business days. Some remote parts of Alaska take 3 days with express).

PO Boxes, APO/FPO (Military Addresses)

We ship to PO BOXES and APO/FPO addresses! Please, keep in mind that we will be shipping through USPS to deliver your items. Express shipping is not available to APO/FPO/Military Addresses at this time.

Payment Methods

Visa, MasterCard, Discover & American Express

We take Visa, Master Card, Discover and American Express Credit Cards. Including debit cards which carry any of these symbols. We also take most other major credit cards. Please, keep in mind the charge to your card may come up as our parent company "Impressons, LLC" or as the site "Activewear Apparel".

PayPal

We also have the option of paying with PayPal. You can choose this payment method upon checking out. Please, keep in mind you will be redirected from the shopping card to the PayPal platform.

Privacy Policy

Our Commitment to Privacy

CaramelCantina values our customers and respects your privacy. This privacy policy describes the personal information we collect about you, why we collect it, how we use and protect it. Our policy also describes the choices you can make about how we collect and use your information. By providing your personal information to CaramelCantina, you are consenting to the manner in which we collect, use, disclose, protect, and otherwise manage that information.

If our information practices change, we will post an updated version of the policy on our website. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website constitutes your consent to be bound by the revised policy.

You may exercise your choices about how we collect and use your information consistent with this policy at any time. If you have any questions about our privacy policy, please contact us via mail at cs@caramelcantina.com.

What kind of personal information does CaramelCantina collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our website, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

We allow you to register and log into CaramelCantina and connect your CaramelCantina account to your social media account. If you elect to connect your social media account to your CaramelCantina account, certain information will be shared by your social media account with CaramelCantina such as your name, gender, profile picture, list of friends, your profile, likes and data that is part of your profile or your friends profiles. When you connect your CaramelCantina account to a social media account, you are authorizing CaramelCantina to collect, store, and use any and all social media information and content we receive from your social media account in accordance with this Privacy Policy.

What We Do With Your Information

When you provide us with your information, we may add your information to our mailing list, and we may send you e-mails and mailings announcing product information, promotional events, or updates to our Website. If you give us your birth date, we may also send you a special gift on your birthday by e-mail or postal mail. If you don’t want to receive e-mails, you may click on the opt-out link at the bottom of each e-mail.

Our website also has sweepstakes and other promotions, and we may let you submit your information electronically. If we do this, we will use the information you provide to conduct the promotion.

We may share your personal information with third parties or affiliates of CaramelCantina with whom we have contracted to perform services on our behalf, for example for product and service fulfillment or for marketing purposes. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform. We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

How do I make choices about receiving promotional communications?

CaramelCantina wants to communicate with you only if you want to hear from us. You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service with you.

When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser.

How does CaramelCantina protect kids' privacy?

CaramelCantina is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately.

How does CaramelCantina use cookies?

We use "cookies," which are small data files that are stored on your computer's hard drive when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our website. Cookies may also be used to collect transaction information needed by a loyalty program to which you have authorized us to provide your personal information. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it.

How do I know my personal information is secure?

We take precautions, reasonable and appropriate measure including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To double check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

FAQs

Do you save my billing and shipping information so I don't have to enter it each time I place an order?

Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address.

What is the difference between a billing and a shipping address?

our shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit cards billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn’t match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.

didn't receive an order confirmation or shipping confirmation. What should I do?

We are sorry that you did not receive confirmation of your order. Please contact us immediately at cs@caramelcantina.com and we will assist you.

Do you charge sales tax?

We're located in California - so we collect sales tax to any items shipped within California. Other states are not charged sales tax.

How do I view my order?

At any time you may login to your account to view the status of your order.

When do you ship?

We ship orders within 1 business day. If you place orders before Noon it will go out the same day, otherwise it goes out the following business day.

Where's my stuff?

After you login you can then check the tab or choose the option to view your order. If you have questions or need help checking your order please don't hesitate to contact us.

I ordered Express Shipping, When Can I expect it to arrive?

Orders ship within 1 business day (place orders before noon PT to ship the same day). Express shipping is generally overnight shipping unless you live in a remote area where overnight shipping is not available. Additionally, if you live in Alaska or Hawaii Express shipping is generally a 2 day service (Unless you're in a remote part of Alaska, then it can sometimes take 3 days for delivery).

I received my item(s) but it was damaged, what do I do?

We're so sorry about the damaged item! If you'll contact customer service we'll be able to fix that for you.

Can I return/exchange?

Returns

If you are unsatisfied with your purchase for any reason (size, color, etc) you may return or exchange it within 30 days for a full refund of the purchase price minus any shipping back to us. Please return merchandise to our main office: CaramelCantina 238 Lawrence Ave South San Francisco, CA 94080

Replacements

All our packages are tracked so if yours gets lost or damaged in the mail please contact us if you have not received your package within one week of being notified of its shipment.

Exchanges

If you need to exchange your item for any reason (size, color, etc) --please send back to our address above with a note requesting what you'd like to exchange for. Please include your order # (that helps speed things up!). If you have any questions about your exchange - please feel free to contact us. Most exchanges turn around in 48 hours - but if you email us before you send your item in - and let us know what you'd like to exchange it for - usually we can have it ready to ship when your exchange gets in! (This is a must during the holidays for quick turn-around!).

What are your hours of operation?

Our hours of operation are 9:00 AM to 4:00 PM M-F PST.